Since there was a number of positions impacted by the change to equipment implementation, we developed a change management strategy customized to each group.
Since there was a number of positions impacted by the change to equipment implementation, we mapped out the difference between current state and future state. We defined the change in process and how each position would be impacted.
What is the change?
What are the differences between current state and future state?
Which positions are impacted?
How is each position impacted?
How does the change impact the expectations of each position?
What is the main concern for each position about the change?
In this example, the manufacturing frontline employees were most concern about meeting productivity goals, quality assurance was most concerned about quality goals and engineering was most concerned with equipment efficiency. We built an infographic to show the benefits of the change from the current state, a communication plan to address the concerns of each position and a schedule for how to deliver each of the messages.
The result was a consistent understanding of the change across the manufacturing facility and a smooth transition to the new process with minimal disruptions.